Shipping Policy

Delivery & Shipping Policy

Last Updated: 17 July 2026

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.

Please note: For Pudo locker deliveries, locker drop-offs happen only on certain days of the week. We recommend checking in with us to see when the next drop-off is scheduled.

2. Domestic Shipping Rates & Estimates

We partner with trusted couriers including The Courier Guy, Pudo (via The Courier Guy), Fastway Couriers, and Aramex to deliver your FPV gear securely across South Africa.

  • Free Shipping: We offer free shipping on all orders over R2000. Important: This is applicable to main centres only. If you are based on a plot, in a rural area, or a small town, please contact us prior to placing your order to confirm actual courier fees, as regional surcharges may apply.
  • Pudo Locker-to-Locker: R59 flat rate. Deliveries generally take 2-3 business days to arrive at your selected locker from the time of our drop-off.
  • Pudo Locker-to-Door: R89 flat rate.
  • Standard Door-to-Door Courier: Deliveries via The Courier Guy, Fastway, or Aramex usually take between 2-4 business days. The final price is calculated at checkout based on the package size, weight, your selected courier service, and delivery priority.

3. Expedited Shipping & Special Arrangements

If you need your gear urgently for a shoot or a race weekend, special expedited shipping and delivery arrangements can be made upon request. Please contact us directly to organize this before checking out.

4. Local Pickup

Local pickup is available for free by appointment only. Please select this option at checkout, and we will contact you to arrange a suitable collection date and time.

5. Order Tracking

Once your order has been handed over to the courier, you will receive an email from us containing your tracking number and a link to track your parcel via the respective courier partner’s tracking portal. Please allow up to 24 hours for the tracking information to become active on their system.

6. Incorrect Shipping Address

It is the customer’s responsibility to ensure that the correct shipping address is provided at checkout. FPV Lab cannot be held liable for parcels that are lost or delayed due to an inaccurate or incomplete address. If a parcel is returned to us due to an incorrect address, the customer will be responsible for the re-delivery fee.

7. Contact Us

If you have any questions about your order, shipping zones, or our delivery policy, please reach out to us at info@fpvlab.co.za.